Privacy Policy

1. Information We Collect

We collect information you provide directly when you create an account, list a property, make a transaction, or communicate through the Platform. This includes:

• Personal Information: Name, email address, phone number, date of birth, and government-issued identification for KYC verification.
• Financial Information: Payment details, bank account information, and transaction history processed through our secure payment partners.
• Property Information: Listing details, photos, documents, and related media you upload to the Platform.
• Usage Data: Device information, IP address, browser type, pages visited, and interactions with the Platform collected automatically.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Platform and services.
• Process transactions, escrow payments, and facilitate deals between parties.
• Verify your identity and conduct KYC checks as required by applicable regulations.
• Send you notifications about your account, transactions, and messages.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Communicate with you about updates, promotions, and new features (with your consent).

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Other Users: Your profile information and listing details are visible to other Platform users as necessary for transactions.
• Service Providers: We share data with trusted third-party providers who assist with payment processing, email delivery, analytics, and cloud hosting.
• Legal Requirements: We may disclose information when required by law, regulation, or legal process, or to protect the rights and safety of Bluemap Citadel and its users.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption of data in transit and at rest, secure authentication protocols, and regular security audits. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time through your account settings or by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your personal data.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data.
• Object to or restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Withdraw consent where processing is based on your consent.

To exercise any of these rights, contact us at support@bluemapcitadel.com.

7. Cookies & Tracking

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver personalised content. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some features of the Platform.

8. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Platform and updating the “Last updated” date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated policy.